Support

We're here to help.

Email us at support@oxamate.app. We usually reply within 2 business days.

Frequently asked questions

How does Oxamate estimate oxalate?

When you photograph or describe a meal, Oxamate identifies the likely ingredients and portions, then estimates their oxalate using published food data. Oxalate varies with variety, growing conditions, portion and preparation, so every number is an estimate. You can correct any meal with “Fix Results”.

Is Oxamate medical advice?

No. Oxamate provides estimates for informational purposes only. It is not a medical device and does not diagnose, treat or cure any condition. Talk to your healthcare provider before making significant changes to your diet.

How do I cancel my subscription?

Subscriptions are billed and managed by Apple. On your iPhone, open Settings → [your name] → Subscriptions → Oxamate and tap Cancel Subscription. Cancel at least 24 hours before your trial or current period ends to avoid being charged for the next one.

How do I get a refund?

Refunds are handled by Apple. Request one at reportaproblem.apple.com.

I already subscribed. How do I restore my purchase?

Open Oxamate, go to the subscription screen or Profile → Subscription, and tap Restore purchases. Make sure you're signed in to the same Apple Account you used to subscribe.

How do I delete my account and data?

In Oxamate, go to Profile → Delete Account. This permanently deletes your account, meals, check-ins and progress. Deleting your account does not cancel an Apple subscription; cancel it separately in Settings. You can also email us to request deletion.

Why isn't my photo being recognized?

Photograph the whole plate in good light, holding your phone steady. If a meal still isn't recognized, describe it in words instead or search the food database.